{"id":393,"date":"2025-12-16T18:50:18","date_gmt":"2025-12-16T17:50:18","guid":{"rendered":"https:\/\/www.nathueral.com\/en\/?page_id=393"},"modified":"2025-12-16T18:50:19","modified_gmt":"2025-12-16T17:50:19","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/www.nathueral.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Below you\u2019ll find all the information about shipping, delivery, your right of withdrawal and returns for purchases made on Nathueral.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Processing times<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ready-to-ship items: dispatched within 3\u20135 business days from payment confirmation.<\/li>\n\n\n\n<li>Made to order \/ pre-orders \/ customised pieces: production times are listed in the dedicated section or agreed with you directly.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Shipping costs<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs (Italy and international) are clearly displayed before order confirmation and are charged to the Customer, unless otherwise stated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>International shipping<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For non-EU destinations, any customs duties and local taxes (if applicable) are always the Customer\u2019s responsibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Courier &amp; tracking<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are shipped with selected couriers. As soon as your parcel is dispatched, you\u2019ll receive a confirmation email with a tracking number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery address<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please double-check the address entered at checkout. Nathueral cannot be held responsible for failed deliveries due to incorrect shipping details provided by the Customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delays &amp; force majeure<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nathueral is not responsible for delays or service disruptions caused by the courier or by events of force majeure (severe weather, strikes, natural disasters, customs holds, network outages, etc.).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns &amp; right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Right of withdrawal (14 days)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with applicable regulations (Articles 52\u201359 of the Italian Consumer Code), you may exercise your right of withdrawal within 14 days of receiving your items.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to request a return<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To start the return process, email within 14 days of delivery:<br>resi@nathueral.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>order number<\/li>\n\n\n\n<li>the item(s) you wish to return<\/li>\n\n\n\n<li>(optional) the reason for the return, if you\u2019d like to share it<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return conditions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be accepted, the item must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>unused and in perfect condition<\/li>\n\n\n\n<li>with original tags and packaging<\/li>\n\n\n\n<li>free from odours, stains or signs of wear<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs (including domestic returns) are the Customer\u2019s responsibility, unless otherwise stated or in the case of a defective\/incorrect item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return address<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nathueral di Grosso Analia Paola<br>Via Serrati Inferiori, 3<br>17027 Giustenice (SV)<br>Italy<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Inspection &amp; refund<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Within 5 business days of receiving the return, Nathueral will inspect the item and notify you of the outcome.<\/li>\n\n\n\n<li>If approved, the refund will be processed within 14 business days from confirmation, using the same payment method.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exceptions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customised \/ made-to-measure items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does not apply to customised or made-to-measure products (Art. 59, letter c of the Italian Consumer Code), including orders linked to the \u201cEssenza Botanica\u201d experience.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective item or order error<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive the wrong item or there\u2019s an issue with your order, contact me as soon as possible at info@nathueral.com (or reply to your order confirmation email), including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>order number<\/li>\n\n\n\n<li>description of the issue<\/li>\n\n\n\n<li>clear photos of the item and the detail<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019ll guide you to the most suitable solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions before purchasing (sizes, fit, timings), you can email me at: info@nathueral.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Below you\u2019ll find all the information about shipping, delivery, your right of withdrawal and returns for purchases made on Nathueral. Shipping Processing times Shipping costs Shipping costs (Italy and international) are clearly displayed before order confirmation and are charged to the Customer, unless otherwise stated. International shipping For non-EU destinations, any customs duties and local [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-393","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and returns &#183; Nathueral<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nathueral.com\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and returns &#183; Nathueral\" \/>\n<meta property=\"og:description\" content=\"Below you\u2019ll find all the information about shipping, delivery, your right of withdrawal and returns for purchases made on Nathueral. 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